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Terms & Conditions

Effective Date: 14th September 2026 

Introduction

Welcome to the Ellie & Fir website ("website"). 

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These website Terms & Conditions govern your access to and use of this website. By accessing or using the website, you agree to be bound by these Terms & Conditions. 

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If you do not agree with these Terms & Conditions, please do not use the website.

About us

Ellie & Fir operates this website to provide information about our dog care services, community activities, and related offerings.

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References to "Ellie & Fir", "we", "our", or "us" mean the owner and operator of this website.

Separate service terms

These website Terms & Conditions apply only to your use of the website. 

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Separate terms and agreements may apply to: 

  • Dog walking services 

  • Dog sitting services 

  • Drop-in/home visit services 

  • Community membership, participation, events, or activities 

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Where separate terms apply, they will be provided to you before you book, register, or participate.

Website information

We aim to ensure that information on the website is accurate and up to date. However, we do not guarantee that all content is complete, accurate, current, or free from errors. 

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Information provided on the website is for general informational purposes only and should not be relied upon as professional, veterinary, medical, legal, or financial advice.

Acceptable use

You agree to use the website lawfully and responsibly. 

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You must not: 

  • Use the website in any way that breaches applicable laws or regulations. 

  • Attempt to gain unauthorised access to the website, its systems, or related networks. 

  • Introduce viruses, malware, or other harmful technology. 

  • Interfere with the operation or security of the website. 

  • Use the website to transmit unsolicited advertising or spam. 

  • Copy, scrape, harvest, or collect data from the website without permission. 

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We reserve the right to restrict or terminate access to users who misuse the website. 

Enquiries and contact forms

The website may provide forms that allow visitors to: 

  • Enquire about dog care services. 

  • Register interest in the Ellie & Fir community. 

  • Contact us with general questions. 

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Submitting an enquiry does not create a contract for services and does not guarantee availability. 

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We reserve the right to decline enquiries or service requests at our discretion.

Privacy and data protection

Your use of the website is also governed by our Privacy Policy. 

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Where you submit personal information through the website, we will process that information in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

Intellectual property

Unless otherwise stated, all content on this Website is owned by or licensed to Ellie & Fir, including: 

  • Text 

  • Logos 

  • Branding 

  • Graphics 

  • Photographs 

  • Website design 

  • Downloads and materials 

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You may view, download, and print content for personal, non-commercial use only. 

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You must not reproduce, distribute, modify, publish, or commercially exploit website content without our prior written permission. 

Third-party links

The website may contain links to third-party websites for convenience and information. 

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We do not control third-party websites and are not responsible for their content, security, privacy practices, or availability. 

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Accessing third-party websites is at your own risk.

Website availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors. 

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We may suspend, withdraw, update, or change any part of the website without notice. 

Limitation of liability

To the fullest extent permitted by law, Ellie & Fir shall not be liable for: 

  • Loss of profits 

  • Loss of business opportunities 

  • Loss of data 

  • Business interruption 

  • Indirect or consequential losses arising from the use of, or inability to use, the website 

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Nothing in these Terms & Conditions excludes or limits liability where such exclusion would be unlawful. 

Reliance on website content

Any reliance you place on information available through the website is at your own risk. 

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You should make direct enquiries with Ellie & Fir before making decisions based on website content, including information relating to services, availability, events, or community activities. 

Cookies

The website may use cookies and similar technologies to improve user experience, analyse website performance, and support website functionality. 

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Further information can be found in our Privacy Policy and Cookie Policy. 

Changes to these Terms

We may update these website Terms & Conditions from time to time. 

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Any changes will become effective when published on the website. Continued use of the website after changes are posted constitutes acceptance of the updated Terms. 

Governing law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. 

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Any disputes arising from or relating to these Terms & Conditions or the use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

Contact us

If you have any questions about these website Terms & Conditions, please contact: 

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Ellie & Fir (trading name of Taylor Fulton-Ward)

For the dogs, and their humans.

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